https://www.support.apollo13.eu/ Tue, 28 Jul 2026 03:50:31 +0000 en Agency — Apollo13Themes Support Forum en https://www.support.apollo13.eu/discussion/5908/cancel-lightbox-on-works Sat, 08 Jun 2019 19:09:22 +0000 Agency dasilva 5908@/discussions im trying to have my works lead straight to a link instead of opening a lightbox and eventhought i placed a link in the " Alternative link " section and marked " dont show media in lightbox " it still opens the lightbox.

Any help?

thanks!]]> https://www.support.apollo13.eu/discussion/5338/bug-with-wp-google-maps Tue, 10 Apr 2018 08:36:15 +0000 Agency clairechamberlindg 5338@/discussions
I come back to you because I encounter a problem following the last two updates of the theme.
All my plugin and the theme are up to date. On my homepage the bug menu icons when "WP Google Maps" is activated. (http://bushcraft-mercantour.fr/wp-content/uploads/2018/04/Capture-d’écran-2018-04-10-à-10.34.29.png)]]> https://www.support.apollo13.eu/discussion/5307/bug-with-mouse-overflight-link-that-appears Fri, 23 Mar 2018 22:37:31 +0000 Agency clairechamberlindg 5307@/discussions I come back to you because I bought the theme agency and I encounter a bug recently on the whole site:
When we move in the page, the smiled computer is "active" (the hand appears) and there is a link ("buschraft-mercantour.fr") that is placed on all elements (background, text, icons ...). The smiled computer is permanently active and the icons I have placed do not lead to their destination links.
I updated the theme, and visual composer. I disabled all extensions but nothing changes.
I have the impression that it is since I defined a logo image in the menu, when we scroll there is a small logo and it is in the scrolling menu that the bugs appear. Can you watch ? I do the test with firefox, chrome and safari I see the problem everywhere.
can I privately give you access to the site?

Thank you
(the site : bushcraft-mercantour.fr)]]> https://www.support.apollo13.eu/discussion/5104/bold-text-in-revolution-slider-makes-the-font-smaller Wed, 15 Nov 2017 18:22:06 +0000 Agency CUTE_Anneleen 5104@/discussions
I have this strange issue with the revolution slider of my website. I have put some text in bold by using and , but now the text appears in bold, but has a smaller font... How can I make sure that the font of the non-bold text is the same as the bold text? On a computer screen it isn't that visible, but on mobile, it's definitly visible.

Thx for helping me out! (again ;-)
Anneleen
PS: the website is www.deprojectarchitect.be if you would like to check it out.]]> https://www.support.apollo13.eu/discussion/5068/one-page-navigation-pointer-can-i-point-it-to-a-specific-item Sun, 22 Oct 2017 09:06:21 +0000 Agency CUTE_Anneleen 5068@/discussions I have a question regarding one page navigation pointers. I have added them to my menu and it works, but when I click on certain menu-items, it goes to the middle of my row, but I want it to go to the 'custom heading' of the row. (= the top of the row instead of the middle) Can I set up the specific place in the row where the navigiation pointer points to?
Thx for the info and help!
Anneleen]]> https://www.support.apollo13.eu/discussion/5053/fatmoon-uploads-directory Tue, 17 Oct 2017 15:15:02 +0000 Agency Eleira 5053@/discussions What would be a proper way to implement this with apollo13? Does apollo13 need to write to uploads directory after it creates initial images in apollo13_images?]]> https://www.support.apollo13.eu/discussion/5052/fatmoon-uploads-directory-images-strange-suffixes Tue, 17 Oct 2017 15:11:19 +0000 Agency Eleira 5052@/discussions
We have a bunch of new images created by the theme with strange suffixes (see the screenshots attached)

1) Why images get generated with strange suffixes in this directory?
../wp-content/uploads/apollo13_images
2) We currently have 582 images in this directory.
a) How do we control when images are created?
b) What is the proper way to purge no longer needed images?

]]> https://www.support.apollo13.eu/discussion/5051/fatmoon-background-image-on-logo Tue, 17 Oct 2017 15:07:14 +0000 Agency Eleira 5051@/discussions
Site - emiliavlady.com ]]> https://www.support.apollo13.eu/discussion/5012/installation-bug Wed, 13 Sep 2017 16:55:28 +0000 Agency clairechamberlindg 5012@/discussions

I unfortunately met a problem from the installation of the theme when activated, can you look?

Thank you !
]]> https://www.support.apollo13.eu/discussion/5006/how-to-get-rid-of-hyperlink-in-site-logo Sun, 03 Sep 2017 18:54:17 +0000 Agency hemotear 5006@/discussions ]]> https://www.support.apollo13.eu/discussion/4975/works-lightbox-stays-grey Thu, 27 Jul 2017 15:31:49 +0000 Agency Siinchen 4975@/discussions
when I click on my work examples the lightbox just goes grey and stays that way. My Text an Images aren't shown.

Hope you can help me.

https://sinahasenmaile.de/home/]]> https://www.support.apollo13.eu/discussion/4923/works-not-showing Wed, 14 Jun 2017 14:30:26 +0000 Agency dasilva 4923@/discussions
For some reason works arent showing after i click on them..the lightbox just goes grey
any help?

]]> https://www.support.apollo13.eu/discussion/4922/work-single-pages-doesnt-show-the-content Wed, 14 Jun 2017 03:29:24 +0000 Agency Eleira 4922@/discussions

What's going on ?]]> https://www.support.apollo13.eu/discussion/4921/logo-is-not-shown-on-the-mobile-device Wed, 14 Jun 2017 03:27:28 +0000 Agency Eleira 4921@/discussions https://www.support.apollo13.eu/discussion/4919/works-grid-doesnt-show-up-on-the-home-page Mon, 12 Jun 2017 23:25:47 +0000 Agency Eleira 4919@/discussions
Failed to load resource: the server responded with a status of 403 (Forbidden) - XXXX/admin-ajax.php

Failed to load resource: the server responded with a status of 404 (Not Found) - XXX/wp-content/themes/a13agency/js/light-gallery/css/lightgallery.css.map

Any ideas how can it be fixed ?

Thanks. ]]> https://www.support.apollo13.eu/discussion/4920/revolution-slider-doesnt-show-slides-on-mobile-device Mon, 12 Jun 2017 23:28:53 +0000 Agency Eleira 4920@/discussions
Any ideas?

Thanks. ]]> https://www.support.apollo13.eu/discussion/4897/slug-for-single-post Tue, 30 May 2017 22:42:41 +0000 Agency Eleira 4897@/discussions https://www.support.apollo13.eu/discussion/4869/image-logo Tue, 09 May 2017 21:32:22 +0000 Agency Eleira 4869@/discussions https://www.support.apollo13.eu/discussion/4890/url-works-page-contact-page Thu, 25 May 2017 21:05:52 +0000 Agency Eleira 4890@/discussions
Works page (portfolio) - I use Light box to show works. Bu the URL is really ugly /portfolio/#a13lightbox-work-9627. How can I make it pretty ?

Contact page - There is a map in the editor but it doesn't show up on the page. And I can;t find where the image can be replaced (see the file attahced)

Works Categories - How can I change the order of works categories ?
]]> https://www.support.apollo13.eu/discussion/4888/images-on-the-home-page-demo Wed, 24 May 2017 05:09:53 +0000 Agency Eleira 4888@/discussions https://www.support.apollo13.eu/discussion/4881/hidden-title-white-space Thu, 18 May 2017 02:32:46 +0000 Agency gosproutmedia 4881@/discussions
http://www.storytimeads.com/faq/]]> https://www.support.apollo13.eu/discussion/4880/pages-not-mobile-friendly Thu, 18 May 2017 02:32:10 +0000 Agency gosproutmedia 4880@/discussions http://www.storytimeads.com/services/ and it's 100% not mobile friendly. It only shows the right column ... and nothing of the left. How can we fix that? ]]> https://www.support.apollo13.eu/discussion/4862/header-logo-not-showing Fri, 05 May 2017 11:07:21 +0000 Agency gosproutmedia 4862@/discussions
http://storytimeads.com and http://www.storytimeads.com/services/

Thanks]]> https://www.support.apollo13.eu/discussion/4876/work-media-present-as-bricks-not-working Tue, 16 May 2017 09:02:43 +0000 Agency aimiami 4876@/discussions I'v selected to show my Work Media as "Bricks", which looks perfect when I view in Preview Mode (see picture 1).
But when looking at the Work through the live website the work media is presented as a Slider.
I do not understand how to solve this. Thank you! ]]> https://www.support.apollo13.eu/discussion/4863/works-post-grid-titles-dont-display-on-mobile-devices-if-using-the-default-agency-child-theme Fri, 05 May 2017 17:20:14 +0000 Agency DaveM 4863@/discussions
Item with the issue:
In the Agency theme, a post grid of works that uses the Fatmoon Work grid template and has theme settings for Works List set to "title over photo", show texts when hovering = enabled and show texts when not hovering = disable.

Observation of correct behavior:
On a mobile device, touching a work as you scroll, will cause the title of that work to appear.

Description of issue:
If using the default child theme provided with Agency, the titles do not appear on mobile devices when touched to scroll.

Steps to reproduce the issue:
1) Start with the default Agency theme and all it's default content.
2) View the home page on a phone. Note that touching a work will make its title display.
3) Switch to using the child theme that came with Agency. Make no modifications or additions to the child theme.
4) View the home page on a phone again. Note that the titles no longer display when a work is touched.
]]> https://www.support.apollo13.eu/discussion/4870/works-and-people-not-showing-on-pcs-showing-fine-in-mac-and-ios Wed, 10 May 2017 16:59:41 +0000 Agency emaskin 4870@/discussions Is there a workaround for this?
http://openquality.com]]> https://www.support.apollo13.eu/discussion/4861/site-load-times Fri, 05 May 2017 11:06:36 +0000 Agency gosproutmedia 4861@/discussions http://storytimeads.com

I haven't added on anything new, in fact, we've stripped out some of the design to make it lighter.

Thanks.
-Richard]]> https://www.support.apollo13.eu/discussion/4856/header-logo-display-issues-after-update Tue, 02 May 2017 16:48:35 +0000 Agency naty251 4856@/discussions
I had problems with the customize as your post suggested i downloaded Redux framework you attached and i still face the same problem. Is there workaround for this?
]]> https://www.support.apollo13.eu/discussion/4830/problem-in-header-logo-display Tue, 11 Apr 2017 19:22:02 +0000 Agency dinamixarts 4830@/discussions
The logo in header disappear many time, and not displaying on some pages... or disappear when i'm scrolling into the page.

And there's a problem of displaying the header (cf. Attached file)

I try on Safari and Chrome...

Best regards]]> https://www.support.apollo13.eu/discussion/4802/a13agency-one-page Sun, 26 Mar 2017 21:58:12 +0000 Agency Tomtomedia 4802@/discussions I have a question where the A13Agency theme defines a list:
This row is pointed by: contact (already used in page: Home), about (already used in page: Home), etc. ?
Best regards,]]>